Important Information

How to book our lodgings at the best price ?

Book your stay in an individual gîte or group gîtes directly here without an intermediary on our own website and pay less with fewer bank charges depending on the payment method chosen and especially without additional commissions by going through the sites of operators such as "OTAs" (Booking, AirBnB, Abritel, etc.) who receive around 20 to 30% commissions. Direct payment to the owners is often more eco-economical, eco-logical and above all more eco-practical for everyone!

However, if when you book online you see that we do not have availability for the selected days, it is certainly due to automatic restrictions on arrival or departure days, the minimum number of nights required, etc. Because our calendar only opens from 2 nights or more out of season and according to public holidays (such as during Ascension, Pentecost, etc.) depending on the month or from Saturday to Saturday or from Sunday to Sunday in summer. Similarly, we voluntarily block reservations beyond 2 weeks in the TOWER Lodging but authorize them for the month in the NEST Lodging and only outside summer periods (high season), etc.

This is why, in case of doubt, it is always better to check availability by email, SMS or telephone and thus obtain more information, or even obtain on masnatura66[a]gmail.com a quote more adapted to your situation, budget, number of guests (adults, children, animals, etc.) or other requests according to the desired periods. Knowing that you can quite easily book your accommodation(s) on Saturday and finally arrive only on Sunday noon or leave rather on Friday evening... as long as we are notified at least 24 hours in advance. We can, depending on the case, emergency situations and periods of the year, remain flexible according to your needs and availability but also ours.

The price of the stay depends on the number of adults and children, animals...

It is important to know that all tourist accommodation in France (hotel, guest house, gîte, campsite, etc.) calculates the price of a stay not by the day but by the night. Because this includes, with the cleaning and fitting out time required between 2 rentals, the exact number of tenants (majors and minors) depending on the number of beds available, the number of animals and other supplements requested. This is why the prices are so different and are never calculated by the hour, nor over 24 hours (arrival at such time, departure at the same time). This is also why if in a holiday accomodation you can sleep at night with fewer people than expected, you cannot sleep with more people there, otherwise you risk seeing an extra charge or even a refusal of accommodation or a penalty.

Finally, the price is calculated primarily based on dates, durations and seasons, geographical location (in relation to the sea or mountains here), capacity according to the number of rooms, bathrooms and square meters, expensive or non-expensive services (such as a swimming pool, air conditioning, solar panels and parking cameras, a SPA or Nordic bath, etc.) as well as the necessary development work and renovation already undertaken. But above all, a price is set according to the originality of the property according to supply and demand in a specific region at a given time. This is why it is so complicated to compare prices and accommodations that are often very different depending on the location and the services offered.

What is the best payment method ?

They all have their pros and cons! Depending on your nationality or the time expected between the reservation and the day of arrival, it may be more reassuring or practical when booking several months in advance, either to pay by transfer or check (in 1 or 3 installments), or to pay quickly by credit card via STRIPE (in 1 or 2 times) on our site in real time. Knowing that a reservation is only definitively registered upon receipt on our bank account. of the deposit and/or the last payment.

Except for "Last Minutes" or for our old customers, we generally do not accept full payment in cash or by bank transfer because of the risks of no-show or SEPA hacking that are increasingly frequent. So to pay in installments or to obtain more explanations, contact us by email via the contact form or on masnatura[a]gmail.com or by phone at +33 (0)6 26 50 30 61

In all cases, except for "last minute" bookings (less than 8 days before arrival) we do not accept any visitors who have not paid for their stay in advance and never for less than 2 nights. However, the tourist tax and supplements will be collected on site upon arrival with the security deposit and only in cash (no TPE here).

What to do in case of cancellation, late arrival or early departure ?

Thanks to our Elloha Channel Manager, the validation of your online booking automatically blocks the selected dates on all OTAs, in order to prevent overbooking. As for the unexpected, even in the last minutes, we warn quickly to organize each other. But as our activity is seasonal with a large farmhouse to fill and a reservation especially planned in the long term prevents other people from being able to book for you we can not ensure you refund at the same price, nor relocate you to other dates according to your availability and ours. This explains that no payment will be refunded in case of cancellation less than 60 days before arrival whether in group cottages as for a single cottage or the meeting room; even less if "Promo" NON REFUNDABLE as "Last minutes". This is a risk to take on all 2 sides ! That is why we encourage our customers to think carefully, look and read our GTC before booking or even to take out a special "resort cancellation" insurance with your insurance company.

On the other hand, in the event of a delay, delayed arrival or rescheduled departure... just notify us at least 24 hours in advance. However, no reimbursement can be required for nights already paid and we refuse to simply deposit a key on arrival or departure (inventories necessary with the reference customer for the return of the deposit). Furthermore, with some exceptions, we do not work or welcome anyone into our home between 11 p.m. and 7 a.m., thank you for your understanding.

Likewise, in the event of failure to show up at the times set at the time of booking (even via an OTA) without prior warning by SMS, email or telephone, the rental is then considered vacant and no sum or request for re-rental can be required either. - see our General Terms and Conditions of Sale (GTC)

Will we have to pay anything on site ?

Upon arrival, upon receipt of the keys and contract with inventory, we will collect the tourist tax on site (according to the number of adults only), as well as the deposit and the mandatory cleaning fees. Optional: dog(s) or child(ren) welcome, childcare equipment and other possible extras (such as bed linen and towels, shopping, airport or train station trips, etc.) if booked in advance by email, SMS or telephone - read more about Rules and Conditions.

• Tourist tax

According to the guidelines of the Ministry & the Tourist Office, the tourist tax is calculated in a fairly complex way for unclassified furnished accommodation at around 2% per night (with a threshold of €2.16 per person per night) depending on the number of adult occupants (children and minor adolescents under 18 are exempt from tax). It is therefore up to us, professional hosts, to collect them separately (excluding accommodation costs) on site and on arrival according to the actual number of people present and not estimated to sleep each night in our accommodation. This is why we ask you to be transparent about this during your stay and never invite additional people to sleep. No refund possible, however, in the event of a change of mind and untimely departure of a guest because of the contract already signed on arrival.

• The deposit

After the inventory, a deposit will be requested on site, in cash or partly in cash and by check(s) for example for group lodgings and depending on the situation of each person, the number of children, teenagers, pets, etc. Generally it is set in advance at €500 for 1 lodging and €1500 for 2 lodgings + rooms, either in euros (€) or in local currency + exchange rate (£ or $, etc.). This will then be returned to you on your departure after the inventory and return of the keys in person if there has been no damage, theft, breakage, disappearance or deterioration. Deposits apart from OTAs or personal insurance are only for major damage.

• Cleaning, preparation and maintenance costs

Since 2020, we have been doing a more thorough major cleaning after or before each arrival or departure in order to disinfect our lodgings with steam, clean all the windows, terraces, the large garden, etc. This explains why we now automatically charge all our customers €50 per lodging, €150 for group lodgings or €200 for the entire estate. This also includes the concierge and exterior maintenance, particularly of the swimming pool, regular watering, mowing and weeding, etc.

On the other hand, the interior and exterior tidying of terraces, balconies and private or common areas is still required of visitors, as well as a quick wipe with a sponge and vacuum cleaner before leaving, in order to leave the accommodation(s) as tidy as you found them when you arrived and therefore which you will also have the courtesy to leave when you leave. This is undoubtedly the best way to thank us for the warm welcome and stay spent at Mas Natura in our ecological and ethical accommodation.

• Supplements for SPA, babies, children & animals

Due to the work and additional costs (water, electricity, cleaning and maintenance of equipment or others) we are obliged to charge a supplement on a case-by-case basis. As for linen and towels normally supposed to be brought by each guest in an entire rental unlike guest rooms or hotels.

Thus for the SPA; according to your desires, the time or budget of each, we offer two formulas : either half-day (10€/adult and 5€/child) or package (50€ or 100€) ; which includes with the service the rental of adult bathrobes (bring flip flops and bathrobes children by cons).

For children under 3 years old, it is necessary to have the appropriate childcare equipment with a baby bed (called a "travel cot"), a high chair, a small plastic bathtub with reducer, cutlery, a potty or child toilet reducer with step, suitable games, etc. On request we can also add: stroller, cradle, cozy or child seat, deckchair, etc. As for children between 3 and 12 years old, we could still add a folding bed (or a less risky floor mattress, a toilet reducer, cutlery, books and toys, etc.) according to our maximum capacity. In all cases, notify us beforehand of your needs and questions.

For pets admitted only in the NEST Lodging (2 maximum and no puppies or kittens) we may also charge a supplement (10 or 20€/animal/stay) for cleaning costs due to hair, water and other possible nuisances or damage. This is why we ask our guests to always keep them with them and do not accept dogs or cats in the TOWER Lodging upstairs, which is not suitable because of the carpet and steps; even if obviously for a goldfish or a hamster, it is different !

• Included in the price : charges, taxes, parking and Wifi...

Apart from the tourist tax to be added, all other charges are included in the price of the stay, such as our many taxes and additional costs in France (higher than elsewhere in Europe) including the famous "property tax" for the 2 hectare plot, the estimated cost per person of water and electricity + gas price, household products and other miscellaneous costs (pool maintenance, watering, cleaning, guarding, surveillance, etc.). Parking and Wifi are also included in the price of the stay which varies according to the season but also the various other bank fees and commissions (whether via OTA or not).

If required as an ADDITIONAL CHARGE (by prior reservation) :

• Rental of bed linen and/or towels

In France, unlike B&Bs and hotels, most gîtes and holiday homes rent their premises as is without bed linen or towels. We all prefer that everyone comes with their own hygiene equipment. However, if you arrive by plane or train and do not want to carry too much, we offer organic cotton bed linen for rent (fitted sheets, flat sheets and pillowcases in summer + duvet covers out of season), as well as small and large bath towels (not for the beach or swimming pool, so you should pack them in your suitcases). Knowing that in each gîte, there are pillows, duvets and blankets provided free of charge, as well as tablecloths, napkins and tea towels, etc. But in any case, please inform us in advance of the organization of the beds to be assembled or separated according to the number of children or babies (according to age), teenagers or adults, couples or friends, etc.? This is very important to welcome you well according to each case and specificities.

• Personal or professional bike rental

We currently have 4 old bikes to rent on site (2 adults and 2 children aged 8-14), but they are not excellent quality professional bikes. Please let us know in advance if you still wish to reserve them or rent more efficient ones from a professional in the sector such as our partner BIKE TRUCK Albéra who can bring them to you directly here at Mas Natura or at another meeting point - see more information on Organization and routes

• Care or activities with professionals

Book in advance for massage and hairdressing sessions, beauty or well-being treatments, but also cycling, horse riding, hiking, water sports, aerial excursions, etc. with highly competent local professionals. For other requests or needs contact us by email, SMS or phone or via Whatsapp or Telegram as well.

How to organize your arrival and return ?

Arrival

Remember to send us an email a few days or weeks in advance for the organization of beds and rooms (with the exact number of guests, couples, children and animals...) and specific needs for your children, animals... Don't forget the essential equipment in your luggage (such as beach and pool towels, caps and flip-flops) or bed linen and towels if you don't rent them here.

On the day, if possible, let us know about your travel conditions (traffic, plane, train, bus, etc.) and your approximate arrival times by text message at least 1 hour before arrival. Please note that due to our own obligations, entry to the accommodation(s) can only be done after 6 p.m. in summer (and 5 p.m. out of season) and until 11 p.m. or later depending on traffic. In case of impediment, delay or cancellation, please let us know as soon as possible by SMS or telephone so that we can organize ourselves. On the other hand, in case of early arrival, we advise you to do some quick shopping at the Boulou supermarkets (5-10 minutes by car) to be at ease the next day (fridge and freezer on).

Departure

The evening before, let us know your departure time, especially if planned before 10am, and in the morning, think about tidying up and giving the accommodation(s), terraces and barbecue plancha a quick sweep and clean before returning the keys and doing the inventory. However, departure must be between 7am (but not before) and 10am (11am max), because we will then need the time necessary for steam cleaning and preparations for the other guests in the afternoon or evening. Send us a text message as soon as you are ready to leave, after loading, and still allow about 20 minutes to take stock of the situation together, sort out the last details, give us your opinion, tell us about your stay and say goodbye without rushing or stressing. It's better to end your vacation peacefully and leave well and well rested !

In any case, we hope that your stay with us and the revitalizing contact with nature, like your walks, swimming, activities and visits to the Pyrénées Orientales, will have recharged you enough and pleased you so much that you will want to come back or talk about it to your friends and family afterwards. Do not hesitate, in this case, to leave us a little message in our Guestbook and on the internet (Google Reviewsor other testimony and photos) thank you in advance !